Terms of service

Terms of Service

Welcome to COLD HONEY.

These Terms of Service apply when you visit shopcoldhoney.com, create an account, place an order, or otherwise use our services.

By using our website or placing an order, you agree to these terms.

1. About COLD HONEY

COLD HONEY is an online fashion accessories store.

Our current launch collection focuses on hats and related fashion accessories.

For customer service, contact:

support@shopcoldhoney.com

2. Product Information

We aim to present product descriptions, colors, materials, sizing information and images as accurately as reasonably possible.

However, screen settings, lighting, photography and production variations may cause small differences in appearance.

Sizing information is based on available product and supplier information unless otherwise stated.

Please review the product page and size information carefully before ordering.

3. Prices and Payments

Prices are displayed in the currency applicable to your shopping market or checkout experience.

The final amount payable will be shown before you complete your order.

Available payment methods are shown at checkout.

We reserve the right to correct genuine pricing, description or technical errors before an order is fulfilled.

4. Orders

Submitting an order does not guarantee acceptance.

We may cancel or decline an order where reasonably necessary, including in cases involving:

• Payment failure
• Suspected fraud
• Incorrect pricing or product information
• Product unavailability
• Delivery restrictions
• Technical or system errors

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Product Availability

Product availability may change.

An item appearing on the website does not guarantee that it will remain available until the order is processed.

If an ordered item becomes unavailable, we will contact you and provide an appropriate resolution.

6. Shipping

Shipping terms, delivery estimates and applicable shipping charges are described in our Shipping Policy.

Delivery estimates are not guaranteed delivery dates.

Carrier delays, customs processing, local conditions and other circumstances outside our reasonable control may affect delivery.

7. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Please contact us before sending any return.

8. Taxes and Duties

Applicable taxes or other charges collected through the store will be shown at checkout where applicable.

We do not represent that every import duty, tax, customs fee or carrier charge is included in the product price unless explicitly stated.

9. Customer Accounts

You are responsible for maintaining the security of your customer account and access credentials.

Please contact us if you believe your account has been accessed without authorization.

10. Acceptable Use

You must not use this website to:

• Violate applicable law
• Commit fraud or abuse
• Interfere with website security or operation
• Attempt unauthorized access to systems or accounts
• Copy, misuse or exploit website content in violation of applicable rights

11. Intellectual Property

Unless otherwise stated, COLD HONEY branding, website copy, original graphics and other original site content are owned by or licensed for use by COLD HONEY.

Third-party trademarks, platform elements and supplier materials remain the property of their respective owners.

12. Third-Party Services

Our store may use third-party services including payment providers, Shopify services, analytics, marketing tools and delivery providers.

Those services may be subject to their own terms and privacy practices.

13. Limitation of Responsibility

Nothing in these terms excludes rights or protections that cannot legally be excluded.

To the extent permitted by applicable law, COLD HONEY is not responsible for indirect losses arising from events outside our reasonable control.

14. Changes to These Terms

We may update these terms when our store, services or legal requirements change.

The version published on this website will be the current version.

15. Governing Rights

These terms do not limit any mandatory consumer rights that apply to you under applicable law.

Where local consumer protection law gives you additional rights, those rights continue to apply.

16. Contact

Questions about these Terms of Service can be sent to:

support@shopcoldhoney.com